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Help Centre · Pakistan Players · PKR

Exch88 FAQ – Your Questions Answered

Everything you need to know about your Exch88 account — deposits in PKR, cricket betting, live casino, withdrawals, bonuses, VIP and more. Find your answer below or get in touch with support.

Account Deposits Withdrawals Sports & Cricket Casino Bonuses Responsible Gaming

How Exch88 Works for Pakistan Players

One account covers your full gaming experience — cricket betting to live casino, all in PKR with local payment methods.

Register in Minutes

Creating an Exch88 account takes under five minutes. You need a valid mobile number or email address, a password and you must be 18 or above. No unnecessary paperwork upfront — just sign up and you are in.

Deposit in PKR

Fund your account directly in Pakistani Rupees using JazzCash, Easypaisa, Raast, bank transfer or mobile wallets. No currency conversion needed — your balance stays in PKR throughout.

Bet on Cricket & PSL

Live in-play cricket betting on PSL, T20 internationals and bilateral series. Markets update ball by ball. Pre-match and live betting available across all major tournaments Pakistan follows.

Live Casino Tables

HD-streamed baccarat, roulette, blackjack and game show tables with real dealers. Chat live, bet in PKR and enjoy a proper casino experience from your phone or browser anywhere in Pakistan.

VIP Rewards Programme

Every bet and game you play earns VIP points. Points move you up through tiers that unlock better cashback rates, higher withdrawal limits, exclusive bonuses and dedicated support access.

Fast Withdrawals

Request a withdrawal back to your JazzCash, Easypaisa, Raast or bank account. Exch88 processes withdrawals without applying conversion fees. Processing times vary by method and verification status.

About This FAQ

This page covers the questions Pakistan players ask most often about Exch88. Whether you have just registered and are trying to figure out how to make your first deposit via JazzCash, or you are an existing player wondering why a withdrawal is taking longer than expected, the answers here are written to be practical and straightforward — no technical jargon, just clear information.

Exch88 is built around the needs of Pakistan's gaming audience. The platform runs in PKR, supports the payment methods Pakistanis actually use and covers the sports — particularly cricket and PSL — that matter most to this market. The FAQ below is organised into categories so you can jump directly to the section relevant to your question.

If you cannot find what you need here, the Exch88 support team is available to help. Contact details are available on the platform once you are logged in. For responsible gaming information, visit the Responsible Gaming page which covers budgeting, time management and self-exclusion options.

Tip: Use the category shortcuts at the top of this page to jump directly to Account, Deposits, Withdrawals, Sports, Casino, Bonuses or Responsible Gaming questions.

FAQ Categories
Quick Links
Account & Registration

Go to the Register page and fill in your mobile number or email address, set a secure password and confirm you are 18 or above. The process takes under five minutes. Once your account is active you can deposit in PKR and start playing straight away. Exch88 operates a strict one account per player policy — do not create duplicate accounts.

You must be at least 18 years old to register and play on Exch88. This applies to all games and features — sports betting, live casino, slots, bingo and VIP. Exch88 is an adults-only platform. If it is found that an account belongs to someone under 18, the account will be closed and any balance forfeited.

On the Login page, use the forgot password option. Enter your registered mobile number or email and a reset code will be sent to you. Follow the steps in the message to set a new password. If you no longer have access to the number or email on your account, contact Exch88 support directly for manual recovery. Do not register a new account — manual recovery is the right path.

No. Exch88 operates a one account per player policy. Each person is allowed a single account only. If you have lost access to your account, contact support to recover it rather than creating a new one. Duplicate accounts are detected automatically and are subject to closure, with balances and bonuses forfeited in line with the Terms and Conditions.

Account verification may be requested before processing larger withdrawals or if unusual activity is detected. You may be asked to confirm your identity with a government-issued ID and proof of the payment method you use. The process is straightforward — follow the instructions provided by support. Verified accounts also benefit from higher withdrawal limits and smoother transactions overall.
Deposits & Payments

Exch88 supports the payment methods most widely used in Pakistan, including JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets. All deposits are processed in PKR — no currency conversion is applied by Exch88. Visit the Deposit page for the full list of available methods and current processing times.

Most deposits via JazzCash, Easypaisa and Raast are credited within a few minutes. Bank transfers can take longer depending on your bank's processing schedule — typically up to a few hours for same-bank transfers, though inter-bank transfers during non-business hours may take until the next business day. If your deposit has not appeared after the expected time, check that the transaction was completed on your payment app side before contacting support.

Minimum deposit amounts vary by payment method. JazzCash and Easypaisa typically have lower minimums which makes them accessible for players who prefer to start with smaller amounts. Exact minimums for each method are displayed on the Deposit page when you select your preferred option. There is no maximum limit enforced by Exch88, though your payment provider may have its own transaction caps.

Exch88 does not apply deposit fees on its end. Your balance is credited in the full PKR amount you deposited. However, your payment provider — JazzCash, your bank or any other service — may apply their own transaction charges depending on your account type with them. Check with your payment provider if you notice a difference between the amount you sent and what your provider shows as deducted.

First, confirm on your JazzCash, Easypaisa or bank app that the transaction was completed successfully and that the amount was deducted. If the payment went through on your end but the balance has not updated on Exch88 after the expected time, contact Exch88 support and provide the transaction reference number. The support team can trace the payment and credit your account manually if the transaction is confirmed.
Withdrawals

Log in to your Exch88 account, go to the withdrawal section and select your preferred method — JazzCash, Easypaisa, Raast or bank transfer. Enter the amount and confirm. Withdrawals are sent back to the same method you used to deposit, which helps keep transactions secure. Make sure the details you enter match your registered payment account exactly to avoid delays.

Processing times depend on the method and your account verification status. JazzCash and Easypaisa withdrawals are generally processed faster than bank transfers. Verified accounts typically see faster processing. If your withdrawal is taking longer than expected, check whether an identity verification request is pending in your account — completing verification is usually the fastest way to clear a delayed withdrawal.

Withdrawal limits vary by method and your VIP tier. Higher VIP tiers benefit from increased withdrawal limits as one of the programme perks. Minimum withdrawal amounts are displayed when you select your method during the withdrawal process. If you need to withdraw a larger amount than your current limit allows, contact support or check your VIP status — tier upgrades unlock higher limits over time.

Withdrawals can be held if your account has not been fully verified, if there is an active bonus with a wagering requirement still in progress, or if a security review has been triggered. Log in and check your account notifications for a specific reason. If verification documents are requested, submitting them promptly is the fastest way to clear the hold. Contact support if the reason is not clear from your account dashboard.
Sports & Cricket Betting

Exch88 covers a wide range of cricket markets including PSL matches, T20 internationals, bilateral series and major global tournaments. Available markets include match winner, top batsman, top bowler, total runs per over, method of dismissal and live in-play options that update ball by ball. Visit the Sports page to see what is currently listed and what is coming up.

Yes. Exch88 supports live in-play betting across cricket matches. Odds and available markets update in real time during a match. You can place bets on events like next wicket, runs in next over, current over total and match winner as the game progresses. In-play markets are only available while the match is live — once a session or innings concludes, those markets are settled and closed.

Yes. While cricket and PSL are the primary focus for Pakistan players, Exch88 also covers football including major European leagues and international fixtures, as well as esports titles. The sports section is updated regularly as tournaments and fixtures are scheduled. Check the Sports page for the current list of available competitions and upcoming events.

Bets are settled based on the official result of the relevant competition or governing body. For cricket, results follow the official match outcome as declared. In the case of a match being abandoned, reduced-over games or Duckworth-Lewis-Stern (DLS) outcomes, settlement follows standard industry rules. Specific settlement rules for each market type are available in the Terms and Conditions. Winnings are credited to your PKR balance once settlement is confirmed.
Casino & Live Casino

The Casino section has hundreds of slots and virtual table games from established providers. You can filter by category, popularity or RTP. The Live Casino runs HD-streamed tables with real dealers — including baccarat, roulette, blackjack and game show formats. Bingo rooms run separately with multiple rooms open throughout the day and night, all in PKR.

No app download is required. Exch88 runs fully in your mobile or desktop browser. Open your browser, go to exch88.pro, log in and the full casino — slots, live tables and bingo — is accessible directly. The site is optimised for mobile use and performs well on Pakistan mobile networks. You can save the site to your phone's home screen for quick access without typing the address each time.

Yes. Live casino tables on Exch88 are streamed in real time from professional studios with trained human dealers managing the games. You can watch the dealer, see the cards being dealt or the roulette wheel being spun via live HD video feed. There is a chat function on most tables. Bets are placed through the interface but the game itself is conducted live by a real dealer — not a random number generator.

Yes. The Bingo section on Exch88 has multiple rooms running around the clock with different ticket prices and room sizes. You can join a game at any hour. Buy tickets in PKR, enter the room and play live draws alongside other players. If one room is full or between draws, another room is typically available. Bingo is one of the more social formats on the platform and is designed to be quick to join.
Bonuses & Promotions

Exch88 offers welcome bonuses for new registrations. The specific bonus amounts, deposit requirements and terms are displayed on the promotions section within your account after you register. Bonuses are credited in PKR. Read the terms attached to each bonus before claiming — wagering requirements, eligible games and expiry dates vary between offers. Log in to your account to see what is currently available to you.

A wagering requirement means you need to bet a certain amount before bonus winnings can be withdrawn as real PKR. For example, if a bonus has a 10x wagering requirement on PKR 1,000, you need to place bets totalling PKR 10,000 using the bonus before you can withdraw winnings from it. Progress is tracked in your account. Different games may contribute different percentages towards the requirement — slots often count at 100%, while some table games count less. Always check the specific terms of each bonus.

Yes. VIP members at higher tiers receive exclusive promotions not available to standard accounts. These include reload bonuses, cashback on losses, tournament invitations and personalised offers based on your activity. The higher your VIP tier, the more tailored and valuable the bonuses become. VIP points accumulate automatically as you play across sports, casino, live casino and bingo — no separate opt-in is required to earn points.

Expired bonuses are removed from your account automatically. Exch88 is not able to reinstate bonuses that have passed their expiry date. To avoid this, check your available bonuses regularly after logging in and note the expiry date displayed alongside each offer. If you believe a bonus was removed incorrectly or before its stated expiry, contact support with the details and the team will review your case.
Responsible Gaming

Exch88 provides tools to help you stay in control of your gaming. You can set daily, weekly or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period. You can also set session time reminders and spending alerts. These tools are available to all players — you do not need to be experiencing a problem to use them. Visit the Responsible Gaming page for full details.

Self-exclusion allows you to block access to your Exch88 account for a set period — from a short cooling-off break to a longer-term exclusion. During exclusion, you will not be able to log in, deposit or play. To apply self-exclusion, go to the responsible gaming section in your account settings or contact Exch88 support directly. Self-exclusion is a serious tool and is recommended if you feel your gaming is becoming difficult to manage. For more information, see the Responsible Gaming page.

Exch88 requires all players to confirm they are 18 or above during registration. Age verification may be requested at any point, particularly before processing withdrawals. Accounts found to belong to players under 18 are closed immediately and any balance is forfeited. Adults are encouraged to use parental control tools available through their internet provider or device settings if minors have access to their devices. Responsible Gaming resources are available at exch88.pro/responsible-gaming.

Some signs that your gaming may need a closer look include spending more than you planned, chasing losses, playing with money set aside for bills or daily needs, or feeling anxious when not playing. If any of these apply, consider using the deposit limit or self-exclusion tools in your account. Gaming on Exch88 is intended to be entertainment — setting a fixed budget before you play and sticking to it is the simplest way to keep it enjoyable. Read more at the Responsible Gaming page.
Ready to Play in PKR

Still Have Questions? Join Exch88 and Ask Support Directly

Register a free account to access live support, claim your welcome bonus, bet on PSL and cricket, and play live casino — all in PKR with JazzCash, Easypaisa and more.

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PKR deposits & withdrawals JazzCash & Easypaisa supported Cricket, PSL & live casino Adults 18+ only